Contact the Out of Hours Service (NHS 111)
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Contact the Out of Hours Service (NHS 111)

What times are "OUT OF HOURS"?

Out of Hours is the time between 6:30pm and 8.00am on each weekday, all weekend and bank and public holidays.

When should the service be used?

If you need urgent advice about a medical or health care problem during ‘Out of Hours’ that cannot wait until the GP surgery re-opens. The service will help you if you:

  • become ill after your local GP surgery is closed or
  • need to contact a doctor or trained nurse because of a serious medical need or an urgent health care problem.

The Out of Hours service can be contacted via the new NHS 111 service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.  NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.

If the NHS 111 adviser recommends you should be seen by a GP, you will be transferred to the BrisDoc Out of Hours service.  You will be booked into either a telephone advice appointment, or a face to face consultation at one of BrisDoc’s primary care centres .  If there is a clinical need that requires a home visit the BrisDoc team will arrange this.  Details of your consultation with a member of the BrisDoc team will be sent to your registered GP and added to your patient record to assist continuity of care by your own Doctor.

Telephone Advice Appointment

A clinician will telephone you within one hour to discuss your health needs. On many occasions they will be able to reassure you and provide self-care advice. Consultations are prioritised on medical needs and typically will be within 20 minutes of your call. Please contact NHS 111 if your condition deteriorates or you have not heard from them within one hour. Please note all telephone calls are recorded for your protection and to support quality assurance and training. 

Visit at home

Occasionally they may arrange a home visit if you need to see a GP and you are unable to travel. Home visits are usually completed within 4 hours and often sooner dependant on medical priority. Alternatively, when appropriate they may organise transport so that you can be seen at one of our Clinics. 


When necessary, NHS 111 will arrange an appointment at one of their primary care centres – in North Somerset these are based at Clevedon Community Hospital and Weston General Hospital.  Patients will only be seen at these centres if they have a pre-arranged appointment.

For less urgent health needs, contact your GP or local pharmacist in the usual way during their standard opening hours.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. 

For immediate, life-threatening emergencies, continue to call 999.

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